We value your satisfaction and offer a hassle-free return process within 30 days of receiving your purchase.
Eligibility Criteria:
Your item must be in its original packaging, unused, and in the same condition you received it. Please ensure tags are intact. Keep the receipt or proof of purchase.
Initiating a Return:
To start a return, contact us at returns@kaneaumotives.com. Send returns to: [INSERT RETURN ADDRESS]. Items returned without prior notification will not be accepted.
Damages and Issues:
Inspect your order upon receipt. If the item is damaged, defective, or incorrect, notify us immediately for resolution.
Non-Returnable Items:
Some items cannot be returned, such as perishable goods, custom products, and personal care items. We cannot accept returns on sale items or gift cards.
Exchanges:
For a prompt exchange, return the item and make a separate purchase for the new one.
European Union 14-Day Cooling Off Period:
If shipping to the EU, you can cancel or return within 14 days, adhering to the same conditions. Receipt/proof of purchase is essential.
Refunds:
After inspecting your return, we’ll notify you about approval. If approved, expect an automatic refund within 10 business days. Processing times by your payment provider may vary.
If more than 15 business days have passed since we approved your return, contact us at returns@kaneaumotive.com.